When to Text, Call, or Schedule: How Communication Works with Your DPC Provider

One of the biggest benefits of being a Manatee Direct Primary Care member is simple: you can actually reach your provider. No phone trees. No waiting weeks for a reply. No rushed conversations.

But how does communication actually work in a Direct Primary Care (DPC) practice? And when should you text, call, or schedule an in-person visit? Let’s break it down.

When to Text Your Provider

Texting is perfect for non-urgent questions and updates that don’t require a physical exam.

• Great reasons to send a text:
  • Quick follow-ups after a recent visit
  • Medication questions or refill requests
  • Lab result clarification
  • Sharing updates on how you’re responding to treatment
  • Asking if something needs an appointment or not

In short: If it’s not urgent and doesn’t require a hands-on exam, texting is usually the way to go.

When to Call

Sometimes, you need to speak with your provider directly. If your concern feels more personal, or if it’s easier to explain something verbally, a quick call is often the best option.

• Call your provider if:
  • You’re unsure how to handle a new or worsening symptom
  • You need help deciding what type of care is appropriate
  • You’re feeling anxious and want to talk something through

Calling offers more clarity and connection when the situation is more nuanced.

When to Schedule an Appointment

Certain concerns require face-to-face time, a physical exam, or lab work. As a member, you can book same-day or next-day visits without the long waits typical of traditional offices.

• Schedule an appointment for:
  • Annual wellness exams and physicals
  • New symptoms that need a hands-on evaluation
  • Managing chronic conditions like high blood pressure or thyroid issues
  • In-office procedures or diagnostics

The best part? There’s no copay and no limits. If it’s something that needs in-person care, we’re here for it.

The Bottom Line

At Manatee Direct Primary Care, communication is part of your care—not an obstacle to it. Whether you need a quick text, a reassuring phone call, or a visit to talk things through, we make it easy to connect.

It’s healthcare the way it should be: responsive, personal, and always available when you need it.

Ready to experience the difference? Contact us today to join the DPC model that puts communication at the heart of your care.